Avaya Maintenance: Phone System Support and Services
HI-TECH-SOLUTIONS provide premier Bay, California State and Nationwide phone
system support and maintenance services for all your Avaya business systems.  
Covering small, mid-sized and large enterprise needs. If you are a current Avaya
maintenance customer we can help manage your account with Avaya to ensure all
appropriate equipment is covered and that you find the best plan for your business
Focusing on industry leading Avaya Communication telephone systems and IP
telephony solutions, Hi-Tech-Solutions provide a complete telecommunication
package. From turnkey installations to managing and improving your voice, data
and internet suppliers. We work with the industry leading companies and provide
superior professional service and installation to exception post-installation
maintenance support that is offered nationwide. We have achieved a 100%
customer retention rate by provide expert support with quick response and
resolution times.

Avaya Maintenance / Support Platforms
•        Partner Maintenance and Support
•        Merlin Maintenance and Support
•        IP Office Maintenance and Support
•        Definity Maintenance and Support
•        Communication Manager Maintenance and Support
•        Intuity LX and Audix
•        Octel
•        Modular Messaging (MAS,MSS)
Nationwide onsite and remote services available from San Francisco (Bay
Area-Base) Support Headquarters.
Maintenance / Support Options
•        Standard onsite business 8-5 Mon-Fri
•        Business Critical 24/7
•        Weekend Support
•        Time and Materials support available
•        Remote programming assistance packages available
•        Network monitoring and diagnostic
Support Services & Service Offerings:
•        24/7 Business Critical response available
•        Corporate Training (End user and administrative)
•        Data Network Assessments
•        First Day of Business Support
•        Implementation services
•        Network implementation
•        Next day replacement services
•        Onsite support and maintenance
•        Part replacement
•        Phone System installation
•        Post-Warranty support available
•        Pre-project planning
•        Remote maintenance and remote support
•        Remote monitoring
•        RMA and return services
•        Standard business coverage
•        System and solution design
•        Traffic Assessments (for trunk utilization)
•        Wiring and cabling and more...
Contact the ACE Support Group for more information at 510-337-0594.